Shipping Policy

At EZZYO, we want to ensure your shopping experience is as smooth and hassle-free as possible. Below is all the information you need regarding shipping, delivery times, and our shipping policies.

1. Shipping Methods & Rates

We offer a variety of shipping options to meet your needs. Shipping rates depend on your location and the shipping method you select during checkout. Here are the general shipping options available:

  • Standard Shipping: Delivery within 5–7 business days. Rates are calculated at checkout.
  • Expedited Shipping: Delivery within 2–3 business days. Rates are calculated at checkout.
  • Express Shipping: Next-day delivery for urgent orders. Rates are calculated at checkout.

Shipping costs are automatically calculated during checkout based on your shipping address and the method you choose.

2. Processing Time

  • All orders are processed within 1–2 business days of receipt. Orders placed on weekends or holidays will be processed the next business day.
  • Once your order is processed, we’ll send you a shipment confirmation email with tracking information so you can track your order’s progress.

3. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package’s journey. Simply visit our Tracking Page or use the carrier's website to check the status of your order.

4. International Shipping

Currently, we offer international shipping to select countries. International shipping rates and delivery times vary based on the destination. Please note that customs duties, taxes, or import fees may be applied to your order, and these are the responsibility of the customer.

For any international inquiries or concerns about shipping to your country, please contact us at contact@ezzyo.com, and our customer service team will assist you.

5. Shipping Restrictions

  • P.O. Box Addresses: We are unable to ship to P.O. Box addresses for certain shipping methods. Please provide a physical address when possible.
  • APO/FPO Addresses: We also offer shipping to APO/FPO addresses, but shipping times may vary depending on military postal services.

6. Shipping Delays

While we aim to ship all orders promptly, shipping delays may occur due to factors outside our control, such as weather conditions, high-volume periods (e.g., holidays), or carrier-related delays. If your order is delayed, please check your tracking information for updates. If you still have concerns, feel free to contact us.

7. Damaged or Lost Packages

  • If your package is damaged upon arrival or lost during transit, please contact us at contact@ezzyo.com immediately. We will work with you to resolve the issue.
  • If the package shows as "delivered" but you have not received it, please check with your local postal carrier. If you still cannot locate the package, reach out to us for assistance.

8. Change of Shipping Address

If you need to update the shipping address after placing your order, please contact us as soon as possible at contact@ezzyo.com. We will make every effort to accommodate your request, but we cannot guarantee address changes once the order has been processed and shipped.

9. Customer Support

If you have any questions or need further assistance with your order, please do not hesitate to reach out to our customer support team. You can contact us via email at contact@ezzyo.com, and we'll be happy to assist you.

Thank You for Shopping with EZZYO!

We appreciate your business and strive to provide a seamless shopping experience from start to finish. Thank you for choosing EZZYO – we hope you love your purchase!